A woman taking a photo over a city view with an iphone

Sustainability and guest experience in hotels belong together

Hospitality trends show that the average hotel guest is concerned about sustainability. Guests are making more conscious choices at home and don’t want their travels and overnight stays to impact the environment negatively. The interest in options that reduce the environmental footprint, including which hotel to stay at, continues to increase. While guest experience is always a main concern for hotel managers, sustainability has also become a common differentiator. 
How do you tackle this? By making sure your guests see and appreciate the value of their choice to stay in your hotel. By communicating what sustainable choices were made regarding the facility. By sharing your efforts with your guests, they will know that their values align with yours. 

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3 simple sustainability steps guests will notice

There is a lot you can gain from making small sustainability initiatives. After all, it's the close attention to details that make your guests feel at home. Here are three things you can do that will get noticed by eco-conscious guests and contribute to their positive experience:

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1 Deloitte, Hospitality 2015 report 
2 Booking.com, 2019 sustainable travel report
3 Survey of 72,000 Hilton guests, Hilton Consumer Research
4 Accor commits to global elimination of single use plastics in guest experience by 2022 (press release)