The pandemic has added new expectations to provide additional and more frequent cleaning. Addressing new cleaning regulations, protocols and procedures requires extra training, and can cause staffing issues as you are expected to carry out more work with the same, or even less, cleaning resources. In addition, there are new expectations on showing evidence of cleaning and hygiene which requires more administration and reporting to keep up with the new standards.
Cleaning is one of the most commonly outsourced services in segments such as education, hotels, hospitals, retail and commercial or residential buildings. But statistics show that the average cleaning company loses up to 55% of its total customer base every year due to poor cleaning*. And that new clients are typically attracted by competitive prices and a high service level. That’s why ensuring high and consistent cleaning quality is essential to avoid customer churn. Especially now, when hygiene more than ever before is a top priority.
Improve quality and efficiency
To maintain or improve cleaning quality and hygiene is a significant challenge, especially when you also want to improve operational efficiency. In the past, if you focused on improving quality and customer satisfaction, your efficiency decreased, or vice versa: if you tried too hard to streamline hours and cleaning resources, quality of work was compromised. Today, technology and innovations can help you do both – improve quality and customer satisfaction as well as increase your efficiency.
Boost staff motivation
With data-driven cleaning you will discover a new and smarter way of working that saves time and increases efficiency. Real-time information on cleaning and refilling needs empowers you and your staff to optimize resources and be more proactive instead of working to a fixed routine. By knowing when and where to clean, cleaners can eliminate unnecessary cleaning rounds and dispenser checks so they can spend more time on important tasks such as touchpoint cleaning where it is needed the most. This new way of working gives you and your cleaners a better overview and control, which in turn increases motivation and reduces stress and physical strain. The result of data-driven cleaning is a revolutionary boost to efficiency, quality and staff engagement.