The insider’s guide to data-driven cleaning

Read our guide on how to put the new evolution of facility management into practice for your business. Get practical tips and insights, customer cases and benchmarks from other industries.
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What is data-driven cleaning?

When cleaning staff and their managers get real-time data about cleaning needs, the very logic for how cleaning can be done changes. It becomes possible to stay ahead and do exactly what’s needed when and where. Handling A complex facility like a hospital or university is transformed into a fact-based science. Welcome to the era of data-driven cleaning.

How can Data-Driven Cleaning benefit your business?

Real-time data on actual cleaning needs makes it possible to dramatically improve cleaning operations in three important ways:
1

Take your staff to maximum efficiency

Knowing exactly what’s needed means no time is wasted. More time means your team can go the extra mile when cleaning. Managers can feel safe that nothing is neglected, and analyze data over time to improve planning, purchasing and logistics.
2

Boost staff engagement

Your people are your most important resource. Work feels meaningful when they know that every task matters, and better control means less stress and a more balanced working situation.
3

Set a new standard of customer satisfaction

Data-driven cleaning enables higher quality – no more empty dispensers and untidy areas. Instead it becomes possible to eliminate complaints and radically increase customer satisfaction.

Want to boost your business with data-driven cleaning?

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Stay ahead of the game with Tork EasyCube

Tork EasyCube™ intelligent facility cleaning system empowers your staff with data on cleaning needs. Letting them see on a tablet exactly what’s needed, when and where. The result is a whole new level of efficiency, staff engagement and customer satisfaction. Tork EasyCube already connect over 4000 devices for customer across North American and Europe.
1

Sensors measure visits and refill levels in real-time

2

Real-time information lets cleaners act on what’s needed, when and where

3

Managers are in control and can plan and follow up with less time and effort

Data-driven cleaning creates a world-class entertainment experience

Located on Lake Michigan, Navy Pier is one of the top-attended nonprofit cultural destinations in the Midwest, stretching more than six city blocks. Pressure is constant on the facility management team to maintain a spotless image. This venue shifted to data-driven cleaning with Tork EasyCube™ intelligent facility cleaning system. We talked to J.R. Westveer, Aramark General Manager, about the impact on their business with Navy Pier.

Why is cleaning so important?

Navy Pier is a combination of an amusement park, food court, mall and convention center all in one… But we are also much more than that - we consider ourselves a global attraction with millions of visitors. Everyone who visits the venue uses the restroom at least once, if not more. An untidy venue would have an immediate affect on everyone, and even the smallest imperfection can have a huge impact on our reputation and relationship with our client.

What were your challenges before?

Synchronizing our cleaning efforts with inconsistent visitor flow and major events did not work as well as we wanted. Even if the grounds were kept clean, we would still get complaints about things like empty dispensers or paper on the floor in the restrooms.
 
“We have the visibility to improve cleaning efforts and be proactive with real-time data.”
 
J.R. Westveer
Aramark General Manager

What have been the results from working with Tork EasyCube so far?

We have seen a variety of different benefits. It is a big relief that we can act immediately if issues arise – before it is elevated to a complaint. We have the visibility to improve cleaning efforts and be proactive with real-time data. Thanks to the data from Tork EasyCube, we can see which restroom needs attention and which don’t.

How has your staff reacted to data-driven cleaning?

When we begin working with the system, we immediately saw the benefit to having access to real-time data. We keep a large screen dashboard in our situation room for all to see. With the ability to clean an area before it became a problem, the staff feels like they are making an impact on customer satisfaction and efficiency.

Practical tips when making the shift

Insights from customers who have already switched to data-driven cleaning

Evaluate challenges

What is crucial to the success of your business, and what areas need improvement? Evaluate your business to pin-point any issues you want to address.

Involve key stakeholders

Shifting to new ways of working affects all levels of your organization. Especially cleaners who will use the solution should be involved early on to secure easier implementation.

Choose the right partner

Find a credible partner with proven solutions that have had real business impact for other customers.

Request a demonstration

Make sure adequate time is dedicated to explaining the solution so that you and your teams are making full use of its potential, maximizing positive business impact.

Set specific goals

What do you want to accomplish with data-driven cleaning? Setting specific goals and prioritizing helps you focus initial efforts on what’s most important.

Support everybody in implementation

Consider who is going to use the new solution in practice. For example, you might think everybody is comfortable using smartphones and tablets, but this is not always the case. Keep a close dialogue with users to ensure they get the right support throughout implementation.