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Service excellence

 

SCA Tissue is able to provide one-day transit to nearly 70% of our customers.

  • SCA Tissue provides consistent, rapid response time
  • SCA's fill rate > 99%
  • SCA's on-time delivery performance > 95%

 

SCA Tissue offers our customers a choice of how they send and receive information. The following is a list of documents and available modes of communication:

  • Order Placement (EDI 850 ASC X12, E-mail, Fax)
  • Order Acknowledgement (EDI 855 ASC X12, E-mail, Fax)
  • Advanced Ship Notification (EDI 856 ASC X12, E-mail, Fax)
  • Short Ship Notification (E-mail, Fax)
  • Invoice (EDI 810 ASC X12, E-mail, Fax)
  • Special Price Confirmation (Contract) in .pdf or flat file (E-mail, Fax)
  • Price Pages in .pdf or flat file (E-mail, Fax)
  • Contract Rebate Form (monthly distribution) (EDI 867 ASC X12, E-mail, Fax, Mail)
  • Contract Rebate Memo (E-mail, Fax)

 

If you are interested in exchanging any EDI ASC X12 , UCS or EDIFACT documents, please send an email with SCA Tissue EDI on the subject line and your contact information
to: servicedesk@sca.com.

Tork Better Business Brief

Tork Better Business Brief

The Tork Better Business Brief is an online information resource that will link customers to the most current news and articles posted to the Tork Better Business Center!

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